How can we help?
Answers to the questions businesses ask before and after they set up their front desk.
How long does setup take?
About 20 minutes. A guided setup walks you through your business details, services, branches and common questions. No technical skills needed.
Do I need any technical skills?
No. If you can fill in a form, you can set up your 360FrontDesk. We handle the WhatsApp Business Platform approval for you.
What do I need to get started?
Your business name and details, a phone number for WhatsApp, your services and prices, your opening hours and your trade licence. A Google account if you want bookings in Google Calendar.
How does my 360FrontDesk answer customers?
From the information you add: your services, prices, opening hours and common questions. Your 360FrontDesk understands what each customer is asking for and replies in English or Arabic, in the language they wrote in.
Can my front desk handle many conversations at once?
Yes. Every customer gets an answer straight away, even when lots of people write at the same time.
When is my team brought in?
Whenever a customer asks for your team, or a question needs your judgement. Your team gets an alert with the conversation so far and can reply from the dashboard.
Is my front desk open around the clock?
Yes. Your 360FrontDesk answers, books and sends reminders at any hour, including evenings, weekends and holidays. Outside your opening hours, customers are told when your team is back.
Do I need the WhatsApp Business Platform?
Yes, and we set it up for you with our Meta partner, 360dialog, including the approval with Meta.
Can I use my existing WhatsApp number?
Usually, yes. A number you already use on WhatsApp can be moved to the WhatsApp Business Platform, so customers keep writing to the number they know. We take you through it.
Does my front desk speak Arabic?
Yes. Your 360FrontDesk is fully bilingual in English and Arabic and replies in the language each customer uses.
Can bookings go into Google Calendar?
Yes. Connect your Google account in a few clicks and confirmed appointments are written straight into your calendar.
Do customers get reminders?
Yes. Customers get a reminder before each appointment, which helps fewer people miss their slot.
Can customers reschedule themselves?
Yes. Customers can move or cancel an appointment in the chat, and your bookings update.
Which businesses is 360FrontDesk for?
Any business that books appointments or answers the same questions every day: clinics, dental practices, salons and spas, real estate, home services and more.
Can my front desk be set up for my industry?
Yes. You start from a setup made for your industry, with its own words and common questions, and change anything to match how you work.
How does pricing work?
Simple monthly or annual plans, each with one WhatsApp number, and optional add-ons. See the pricing page for the details.
Can I change plans later?
Yes. Upgrade, downgrade or cancel from your dashboard. There is no long contract.
Is there a setup fee?
Setup is free for a limited time, and we handle the WhatsApp approval at no extra cost.
Is my data secure?
Conversations and customer data are encrypted in transit and at rest, and access to your dashboard depends on each person's role.
Who owns the conversations?
You do. Your conversations, customer details and reports are yours, and you can ask us to export or delete them at any time.
Still have a question?
Message us on WhatsApp and a person will get back to you.